Privacy Policy
Last updated: 2025.
This Privacy Policy describes how Nirvakh (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nirvakh.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Basic contact details including your name, address, phone number, and email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, and security questions.
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Shopping information including the items you view, put in your cart, or add to your wishlist.
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Customer support information including the information you choose to include in communications with us, such as messages sent through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
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Companies who support our Site and Services, such as Shopify.
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Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.
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Third parties who use online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
How We Use Your Personal Information
We use your personal information for the following purposes:
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Providing Products and Services: To process your payments, fulfill orders, send notifications related to your account, purchases, returns, and exchanges.
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Marketing and Advertising: To send marketing, advertising, and promotional communications via email, text, or mail, and to tailor advertising on our Site and other websites.
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Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
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Communicating with You: To provide customer support and improve our Services.
Cookies
Like many websites, we use Cookies on our Site. You can learn more about the specific Cookies we use by visiting https://www.shopify.com/legal/cookies.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Blocking Cookies may impact your experience on our Site.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate business purposes, including:
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Vendors and service providers who perform services on our behalf (e.g., payment processors, data analytics providers, shipping partners).
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Affiliates within our corporate group.
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Legal authorities, when required by law.
User Generated Content
If you post product reviews or other content publicly on our Services, that content may be accessible to anyone.
Third-Party Websites and Links
Our Site may provide links to third-party websites. We are not responsible for their privacy or security practices, and we encourage you to review their policies.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children.
Security and Retention of Your Information
We implement security measures to protect your data, but no security system is impenetrable. We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
Your Rights and Choices
Depending on your location, you may have rights to:
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Access, correct, or delete your personal information.
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Restrict or object to processing.
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Withdraw consent where applicable.
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Manage communication preferences.
You can exercise these rights by contacting us at the details below.
Complaints
If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Users
Your information may be processed outside your country. We use recognized transfer mechanisms for data transfers outside of Europe.
Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us at:
Phone: +91 98732 11194
Email: neeraj@nirvakhwelness.com
Address: Nirvakh